Privacy Policy Of Melofy
- 1. Introduction to This Policy
- 2. Your Rights and How You Can Control Your Data
- 3. Information We Collect About You
- 4. How and Why We Use Your Information
- 5. How We Share Your Information
- 6. How Long We Keep Your Information
- 7. Transferring Information Internationally
- 8. How We Protect Your Information
- 9. Updates to This Policy
1. Introduction to This Policy
This Privacy Policy explains how Melofy Music collects, uses, and protects your personal data. From now on, we will refer to this document as the Policy.
1. Scope of This Policy.
This Policy applies to your use of:
All Melofy music streaming services as a registered or guest user.
For example, this includes:
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Using the Melofy app or website on any device
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Personalised recommendations and listening experience
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The technology and infrastructure we use to deliver our services
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Both our free and premium streaming plans (each a Service Option)
Other Melofy-related platforms that include a link to this Policy, such as:
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The Melofy website
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Customer support channels
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The Melofy community forum or help center
Together, these are referred to as the Melofy Service.
From time to time, we may introduce new features or additional services. Unless stated otherwise, these will also be covered by this Policy when introduced.
2. What This Policy Does Not Cover
This Policy does not cover:
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The Melofy Terms of Use, which describe the legal agreement between you and Melofy, including user rights and rules for using our services.
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Other Melofy products that have their own separate privacy policies — for example, tools or platforms that are not part of the Melofy streaming experience.
3. Other Privacy Resources and Controls
While this Policy explains how we handle your personal data, you can also review our additional privacy resources and settings:
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Privacy Center: A user-friendly hub that explains key privacy topics, your rights, and how to manage your data preferences.
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Account Privacy: Adjust your data settings, including preferences for tailored recommendations and ads.
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Notification Settings: Choose which updates, offers, and marketing messages you receive from Melofy.
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App Settings (available on mobile and desktop): Control aspects of your Melofy experience such as:
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Starting a private or incognito listening session
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Choosing whether to share your listening activity with followers or friends
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Deciding whether to display your recently played tracks on your public profile
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Restricting explicit or mature content
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Cookies Policy: Learn how Melofy uses cookies to enhance your experience, and how you can manage or disable them. Cookies are small text files stored on your device when you visit a website or app.
2. Your Rights and How You Can Control Your Data
Many privacy laws provide individuals with rights regarding their personal data. These include international data protection laws such as the General Data Protection Regulation (GDPR).
Some of these rights apply only when Melofy uses a specific legal basis to process your data. Details about these legal bases and when Melofy applies them are explained in the section titled Our Purpose for Using Your Personal Data.
The table below outlines:
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The rights you have
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When those rights apply
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How you can exercise them
Your Rights and How to Use Them
Right to Be Informed
You have the right to be informed about the personal data we process and how we handle it.
Melofy informs you:
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Through this Policy
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Through in-app or website notifications and messages
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By responding to your specific questions when you contact us
Right to Access
You can request access to the personal data that Melofy processes about you.
To request a copy of your data, you can:
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Use the data download option available in your Melofy account settings, or
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Contact our support team directly
When you download your data, you will receive the information that Melofy is required to provide under applicable privacy laws. For more details about how we process data, you may contact us.
Right to Rectification
You can request that Melofy corrects or updates your personal data if it is inaccurate or incomplete.
You can edit your basic profile details under the Edit Profile section of your account or contact us to make corrections.
Right to Erasure
You can request that Melofy delete certain personal data in specific situations. For example:
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When the data is no longer required for the purpose it was collected for
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When processing is based on consent and you withdraw that consent
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When you object to processing and your objection is justified
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When you object to receiving direct marketing
There may be cases where we cannot delete data, such as:
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When the data is still required to provide our services
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When Melofy must retain the data for legal or security reasons
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When the data is needed to prevent fraud or defend legal claims
You can erase your data in several ways:
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Remove audio content or playlists from your Melofy profile
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Request deletion of your personal data through the Melofy support page
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Contact us directly for a complete data deletion request
Right to Restrict Processing
You can ask Melofy to stop processing some or all of your personal data if:
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The data is inaccurate
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The processing is unlawful
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The data is no longer needed for its original purpose
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You have objected to processing and your request is being reviewed
You can exercise this right by contacting our support team.
Right to Object
You can object to Melofy processing your personal data in certain cases, such as:
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When processing is based on legitimate interest
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When we process data for personalized advertising
You can:
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Adjust your privacy settings in the Melofy app to limit data processing features
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Contact us to raise an objection
Right to Data Portability
You can request a copy of your personal data in an electronic format and transfer it to another service.
This applies when we process your data based on consent or a contract.
You can request this through your Melofy account or by contacting us.
Right Against Automated Decision Making
You have the right not to be subject to decisions made solely through automated processing, including profiling, that have a significant impact on you.
Melofy does not make such automated decisions within its services.
Right to Withdraw Consent
If Melofy processes your personal data based on consent, you have the right to withdraw that consent at any time.
You can do this by adjusting relevant settings in your account or contacting us directly.
Right to File a Complaint
If you believe your personal data rights have been violated, you can contact your local data protection authority or the authority responsible for data protection in your country.
Tailored Advertising Controls
What is Tailored Advertising
Tailored advertising means using information about you to show more relevant ads. For example, if your listening activity shows interest in workout music, you might see ads for fitness products.
How to Control Tailored Advertising
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Manage tailored advertising preferences from your Melofy Account Privacy settings under the section named Tailored Ads.
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Some podcasts or content may include ads inserted by third parties. In such cases, ad controls may be provided by the hosting provider.
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If you choose to opt out of tailored advertising, you may still receive general ads based on your location, device type, or what you are currently listening to on Melofy.
3. Information We Collect About You
This Privacy Policy has been customized for Melofy, based on standard industry practices regarding data collection and user privacy.
These tables set out the categories of personal data we collect from you.
Collected When You Sign Up for the Melofy Service or When You Update Your Account
Category: User Data
Description:
Personal data that we need to create your Melofy account and that enables you to use the Melofy Service.
The type of data collected and used depends on the type of service option you have, how you create your account, your country, and if you use third-party services to sign in.
This may include your:
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Profile name
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Email address
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Password
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Phone number
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Date of birth
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Gender
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Street address (see details below)
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Country
We receive some of this data directly from you through the sign-up form or account page.
We also collect some data from your device such as country or region.
Street Address Data
We may ask for and process your street address for the following reasons:
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To check eligibility for a service option
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To deliver notices required by law
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To provide support options
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For billing and tax administration
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To deliver physical goods or gifts you have requested
In some cases, we may use a third-party application to verify your address, such as Google Maps.
Collected Through Your Use of the Melofy Service
Category: Usage Data
Description:
Personal data collected and processed about you when you are accessing or using the Melofy Service.
This includes information about how you use Melofy, such as:
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Your service option
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Your actions on Melofy (including date and time), such as:
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Search queries
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Streaming history
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Playlists you create
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Your library and browsing history
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Account settings
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Interactions with other Melofy users
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Use of third-party services, devices, and applications connected to Melofy
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Inferences about your interests and preferences based on your activity
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Content you provide during promotions, contests, or events
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Content you post (images, audio, text, titles, descriptions, communications, etc.)
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Your Technical Data
Examples include:
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URL information
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Online identifiers such as cookie data and IP addresses
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Information about devices you use, including:
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Device IDs
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Network connection type (Wi-Fi, 4G, LTE, Bluetooth)
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Provider
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Network and device performance
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Browser type and language
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Operating system
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Melofy application version
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Information enabling connection with third-party devices or applications (such as speakers, smartwatches, TVs, mobile devices, cars, game consoles, or voice assistants)
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Your General (Non-Precise) Location
This includes country, region, or state.
We may learn this from technical data such as your IP address, device language, or payment currency.
We need this to:
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Meet geographic content requirements
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Deliver content and ads relevant to your location
Your Device Sensor Data
We may collect motion-generated or orientation-generated data if required to provide specific Melofy features that depend on your device’s movement or positioning.
Additional Data You May Choose to Provide
Category: Voice Data
If voice features are available and you choose to use them, we collect and process voice data. This includes audio recordings and transcripts of your voice commands.
Category: Payment and Purchase Data
If you make purchases or sign up for a paid service option, we process payment data such as:
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Name
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Date of birth
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Payment method type (credit or debit card)
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Card type, expiration date, and partial card digits (we never store your full card number)
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ZIP/Postal code
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Mobile number
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Purchase and payment history
Category: Survey and Research Data
When you respond to surveys or participate in user research, we collect and use the personal data you provide.
Third-Party Sources of Data
We may receive data about you from third parties. The following are categories of such sources:
Authentication Partners:
If you register or log into Melofy using another service, that service may send us information to help create your Melofy account.
Third-Party Applications, Services, and Devices:
If you connect Melofy with other applications, services, or devices (such as social media, smart speakers, mobile devices, or voice assistants), we may collect information to enable integration.
We will always ask for your permission before collecting data from these sources.
Technical Service Partners:
We work with technical partners who provide data such as mapping IP addresses to non-precise location information.
We also work with security partners to help protect user accounts.
Payment Partners and Merchants:
If you pay through third-party services or carriers, we may receive data from them to process payments, send invoices, and deliver your purchases.
If we direct you to third-party merchants (such as artist stores or ticketing websites), we may receive data related to your purchase for purposes such as commission calculation and partnership analysis.
Advertising and Marketing Partners:
We may receive inferences from advertising partners regarding your interests and preferences to deliver more relevant ads and promotions.
